What does this story teach you about customer service, customer loyalty, customer relations and the customer experience?

This story tell me about the customer service that we need to serve our customers like friends not just service them and take money. We need to serve them with our best quality as we can. Our customer services should be the best thing in our company. We need to behave like friend with our customers and welcoming them. Customer experience is the experience that you received from customers when spend time together.